Customer Stories

Louisiana Office of Technology Services

Location: United States

Transforming IT infrastructure for the citizens of Louisiana


Louisiana Office of Technology Services (OTS) supports thousands of internal and citizen-facing applications spanning 16 agencies and two of Louisiana’s largest healthcare services: the Medicaid Eligibility and Enrollment System and the Medicaid Management Information System.


Modernize and consolidate IT systems for 16 major state agencies.

Ensure state’s IT environment is resilient against natural disaster.

Support a service-oriented, cloud-first IT strategy.


Leveraging an innovative mix of hybrid cloud architecture and network virtualization, the state created a high-performance, cost-effective IT infrastructure running on legacy physical hardware.


Network virtualization reduced capital expenditure while increasing business agility and security

Built-in resiliency via public cloud ensures systems are up and running 24/7

Virtual desktops and improved endpoint management lets first responders serve from anywhere, anytime


VMware vShpere

VMware NSX

VMware vRealize Suite

VMware Cloud on AWS

VMware Workspace ONE

VMware AirWatch

VMware Horizon